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Dry Eyes & Blepharitis Experts


LUMECARE Terms & Conditions

1.This web site is operated by LUMECARE Ltd (‘LUMECARE’, ‘we’, ‘our’, ‘us’) full details of which are set out below. Your use of this web site and purchasing any goods from us will be subject to these Terms and Conditions, our Privacy Policy and Returns Policy, as set out on this website.
2.Please note that we may change these Terms and Conditions at any time by updating them on our web site and your continued use of our web site will be subject to those terms and policies.
3.Our web site sets out a range of products in the section entitled LUMECARE Products (‘Products’) relating to eye care and in particular for the treatment of dry eye sensations. Please feel free to browse and look and if you have any queries, please visit our Frequently Asked Questions section and if you do not find the answer or if you simply wish to speak to someone please contact us.
4.We will try to make our web site available but cannot guarantee that the web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.  If you find any inaccurate information on the Site let us know and we will correct it, where we agree, as soon as is reasonably practicable.
5.To register as a customer of LUMECARE you must be 18 years old or older and the details which you provide must be accurate and complete. You will be responsible for your use of our web site and any orders you place with us so please ensure that you keep your login details safe and secure so that no one else can misuse them. If you become aware of any breach of security relating to our web site or your access to it please notify us immediately.
6.LUMECARE Limited has taken a considerable amount of care in the preparation of the content of this web site. To the fullest extent permitted by law, we disclaim all warranties of any kind with respect to the content of this web site.
7.You will note that we provide most information on this web site free of any access charge. Where not charged for the information provided on the web site, it is provided on the basis of no liability for the information given. Where you purchase one of our Products we accept liability for direct loss arising from our not having used reasonable skill and care in providing for sale the Product up to the price you have paid us in any year, in the year of claim. In no event shall we be liable to you for, in the case of non-chargeable products any direct, and for both products and non-chargeable services any indirect or consequential loss, loss of profit, revenue or good will arising from your use of the web site, information on the web site relating to the Products. We accept no liability for your failure to follow directions in storing our Products correctly once delivered to you or using the Products in the correct manner as mentioned in the “Instructions for Use”. We will not be held responsible nor will we accept any liability as a result of any side effect or repercussions you may suffer by using any of the Products. If you suffer any problems or side affects form using our Products, immediately stop using them and take advice from a qualified doctor, optician or pharmacist. We accept liability for death or personal injury caused by negligence or responsibility for fraudulent misrepresentation that cannot, under English law, be excluded.
8.All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should take professional advice before taking or refraining from any action based on any information or material set out on our web site. Do please make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor, optician or pharmacist.
9.Any links on this web site to other web sites are provided for your interest and information only without any endorsement or recommendation from you and us accept that third parties are providing these web sites. We therefore take no responsibility for, and give no warranties, guarantees or representations in respect of linked sites. Please refer to the terms and conditions of those web sites. Where we provide hypertext links to other sites, you accept that other people operate these sites. Using such a link means you are leaving our web site and we take no responsibility for, and give no warranties, guarantees or representations in respect of linked sites. Please refer to the terms and conditions of those websites.
10.If any of these terms are held to be invalid, unenforceable or illegal then the validity and enforceability of the remaining provisions shall not be affected.
11.This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which LUMECARE may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our web site. A contract is made at the when a sale invoice is issued to you by LUMECARE Ltd.
12.EU residents pay the VAT inclusive price. Non-EU/exempt residents (proof required) pay the exclusive price.
13.The limitations and exclusions in these Terms and Conditions do not affect your non-excludable statutory rights and only apply to the extent permitted by English law.
14.All offers on this site are subject to availability and whilst stocks last. These Terms and Conditions, the Privacy Policy and Returns Policy, are the whole agreement between you and LUMECARE Ltd. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by LUMECARE Ltd or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and Conditions.
15.Comparative Advertising. We regularly compare our Products with those of others so as to provide you with a fair assessment of our Products. In doing so we aim: not to mislead you; compare goods or services meeting the same needs or intended for the same purpose; objectively compare one or more material, relevant, verifiable and representative features of those goods being compared; not to create confusion in the market place between our Products and those of our competitors; or between our trademarks, trade names, other distinguishing marks, goods or services and those of any of our competitors; and not to discredit or denigrate the trademarks, trade names, other distinguishing marks, goods, services, activities, or circumstances of any competitor with which we are comparing our Products.
16.Postings on the web site. You take responsibility for any reviews of Products that you submit to us, and where we agree to upload and publish on our web site and you must consent to our publishing the same. Any further use of the reviews (online or offline) shall be at our discretion and you grant us an irrevocable right to use the contents of the reviews on an exclusive, royalty free, perpetual basis. We encourage users of the web site to contribute to our forum.  However use is only authorised on the basis that you do not: Use inappropriate or unsafe medical advice, including reference to inappropriate use of a medicine or other substance. Make disparaging reference to a healthcare product, company, institution or medical profession. Make reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare products. Make reference to a named healthcare professional or other business entity. Make medicinal claims made about a product that is not a medicine. Excessively praise a medicine likely to encourage over-use. Include messages that, in our view contain vulgar, offensive, sexually explicit or abusive language. Include messages that appear to be advertisements. Include messages that cause offence or distress to anyone reading them. Include messages that contain a personal email address, postal address or telephone number. Include messages that contain price information that is misleading. Include messages that are posted with a username that could be deemed offensive. Post unfit, inappropriate or offensive pictures. We will not be able to post messages in any other language other than English. If users do not adhere to these guidelines we may temporarily suspend their ability to take part in any discussions or suspend the related forum. Continued breach of the guidelines may result in permanent exclusion. We reserve the right to delete any message displayed in the message boards at any time, for any reason without notice. We reserve the right to disclose the details of the person who posted the message and those that partook in the discussion to any government body, agency or where required to do so by law. Exercise extreme care with what you say so as not to fall foul of the laws of defamation as you could be sued. You should not make libelous postings or any postings that are illegal or breach copyright, database trademarks or other related rights. It is your responsibility to check this out and we do not accept any liability in this respect. If you see any information there which breaches your or anyone else’s rights or may be illegal, defamatory or otherwise should be removed, let us know immediately and, where we agree, we shall do our best to remove it as soon as possible. Although we listen to users’ suggestions with regards to the forum, we cannot guarantee to include every topic everyone requests. We reserve the right to remove postings to the forums or edit them at our discretion, but have no obligation to do so.
17.General Terms. Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right. Except in respect of a payment obligation, neither you nor LUMECARE will be held liable for any failure to perform any obligation to the other due to causes beyond your or LUMECARE ’S respective reasonable control. Your use of this web site and any purchases made by you through this web site is governed by English Law and subject to the exclusive jurisdiction of the English courts.
18.Contact Information. Further information on these conditions or any queries on them can be obtained from LUMECARE Limited. LUMECARE Limited is a company registered in England.
Company Registration Number: 06695081
Registered office address:
235 Hunts Pond Road, Titchfield Common, Fareham, Hampshire, PO14 4PJ England.
Telephone 01489 574119
Facsimile 01489 564009
Email: claire@lumecare.co.uk
19.LUMECARE Privacy Policy. Your right to privacy is important and we promise that we will only use the information we collect about you to enable and enhance your LUMECARE shopping experience. To show our commitment to respecting and protecting your privacy and have applied for registration under the Data Protection Act 1998 with the Information Commissioner – ref: Lih580. We only use the information we collect about you to enable us to process your order, provide a more personalised shopping experience and to notify you in the future of any other of our Products or services which we feel may be of interest to you. To enable us to successfully process and deliver your orders and also to inform you of your order status via email we need to know details such as your full name, email address, delivery address. We do not hold Credit or Debit card numbers and associated details. For your safety and security we use Protx to process all card payments and to safeguard the payment transaction, therefore payments made through Protx will also be subject to their general terms and conditions as set out at on their website www.protx.com. You undertake that all details you provide to us for the purpose of purchasing our Products will be complete and accurate and that the credit or debit card that you use will be your own. We may ask for your telephone number, although this is optional & would only be used in the event that we needed to contact you urgently.
If you do not want to hear from us. We may occasionally use the information we collect to notify you via email about new products, specific LUMECARE promotions or other relevant product or medical information that we believe you will find relevant, valuable and interesting. We may also inform you about important changes on the LUMECARE web site. If at any stage you feel uncomfortable about this, please notify us that you do not wish to receive further information at the time of registration, or at any time by following the instructions set out in the emails you receive from us. Alternatively you can notify us via email and we will amend the details that we hold and respect your wishes in the future. Do please allow us 7 days from the date of notification to process any such requests. We never disclose the information we collect to outside parties without your consent. We fully understand the importance of confidentiality. LUMECARE Ltd holds all information collected about our customers safely and securely and we do not share your information with any other organisation that is not part of our company without your prior consent. If you would like any further information about our privacy policy, practices and procedures, please write to:
LUMECARE Ltd
235 Hunts Pond Road,
Titchfield Common, Fareham,
PO14 4PJ England.
Telephone 01489 574119
Facsimile 01489 564009
Email: claire@lumecare.co.uk
20.Your Consent
By using the LUMECARE web site, unless you express your intention to us in writing otherwise, you consent to the collection and use of information you submit by LUMECARE Ltd for the purposes described above.
21. Copyright and Trademarks
The content of the www.lumecare.co.uk web site, including all design, graphics, images, video, text, data, software & source code are the copyright of LUMECARE Limited. All rights are expressly reserved.
The LUMECARE name and logo and all related product and service names are the trade names, service marks or trade marks of LUMECARE Limited and/ or our third party licensors, including but not limited to Medicom Limited may not be used without prior written consent.
No part of the web site may be reproduced, modified, copied or distributed or used for commercial purposes in any form or by any means without the prior written consent of LUMECARE Limited with the exception that parts of the web site may be electronically copied or printed for the sole purpose of placing an order or for communicating with LUMECARE Limited.
All trademarks are acknowledged as trademarks or registered trademarks of their owners. Brand names and logos are used on this website for the sole purpose of designating the origin of the products concerned.
22.Satisfaction Guarantee & "No Quibble" Returns. We are 100% committed to providing great top quality products, information, service and value. However, we also understand that there may be occasions when the items may not have been delivered correctly, that you no longer require the product or are dissatisfied in some other way. If this is the case then you can return the Products (preferably with all the original packaging) and we will refund you the price that you paid for the Products including our delivery costs to you. We will even refund your cost of returning the original packaging via 2nd class postage.
When you return or cancel an order then your refund will be made by crediting exactly the same card that you used to pay for your original order. (Credit card companies will only allow refunds to be made to the card that you used to pay for your original order.)It can take as long as seven working days for your refund to be acknowledged by your credit card company.
23.How we send LUMECARE to you
United Kingdom and Europe. We aim to make the purchase of LUMECARE on-line extremely good value so our Post and Packaging costs are only £0.99 for each order, unlike companies who exagerate these charges to add to their profits. Delivery Address Options. All LUMECARE shipments are handled by the Royal Mail and are delivered to an address specified by you at the time of ordering or as registered on your account. You can also arrange for your next order to be delivered to alternative address including your office, member of your family, holiday address or even to your local post office This is easily achieved by editing your account details. If delivery is to be made outside of the UK or Express/Registered is required then please call us as extra postage charges may apply. Please note that deliveries are made to the delivery address that you supply to us at initial registration or as modified subsequently by you and set out in the My account section. If delivery is unsuccessful and a re-despatch is required then you may incur an additional delivery charge and this may impact the delivery time. Delivery Time. All orders received before 1pm (Mon - Fri) will normally be despatched to you on the same day.
Deliveries Outside of the European Union. Certain countries place restrictions on the types of products that may be posted to them. If it is legal for you to buy and import our products then we will supply you. However, delivery charges will depend on the weight and destination. We will confirm the delivery charge before taking payment of your order.
24.Our Secure Shopping
Buy with safety, security and confidence! We totally understand that most people are concerned about fraud and privacy when buying via the internet. That is why all the information that you transmit on this LUMECARE web site is security coded (encrypted so that no unauthorized third party can see it or use it) making sure your internet ordering and payment takes place with the minimum amount of risk possible. We ensure that the credit card payment portion of your order is "invisible" to anyone except your own payment card company and our card processing company Protx. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process. Learn about the security standards employed by Protx. We will confirm to you each of payment taken in respect of the Products that we offer on our web site For further information about our Secure Shopping please contact: claire@lumecare.co.uk
25.Regular Supply at our lowest prices
What is LUME-SAVE? Avoid the inconvenience of having to remember to order your essential dry eye products and the risk of running out of them! With LUME-SAVE we regularly send your supply with the added bonus that you save with the best possible prices that we offer. How does LUME-SAVE work? When you place your LUME-SAVE you specify the number of months between each re-supply. For example: you require 6 tubes of LUMECARE Fast Acting Tear Drops every 2 months. We will re-supply your order at the frequency you have chosen until you tell us to stop. Payment for LUME-SAVE repeat orders will only be taken when we re-supply and will be charged to the same credit card that you used when you set-up your LUME-SAVE order We do not hold your credit card number or its other details, For your safety and security we use Protx to process all card payments and to safeguard the payment transaction, therefore payments made through Protx will also be subject to their general terms and conditions as set out on their website www.protx.com . You always stay in control of your LUME-SAVE orders. You may easily cancel your future LUME-SAVE orders at any time by clicking onto “My Account” and following the instructions. You can change the delivery address of your future orders by changing your details in “My Account”. If you wish to change either your product or your frequency please cancel your old order & place a new order with your new required product or frequency, e.g. 6 tubes of LUMECARE Long Lasting Tear Gel every 3 months.
26. Track Your Order / View Order History
To ensure that we respect our customers’ privacy we can only disclose current & historical order information for registered customers.