Our Secure Shopping

We understand that most people are concerned about fraud and privacy when buying via the internet.

That is why all the information that you transmit on this LUMECARE website is security coded making sure your internet ordering and payment takes place without risk.

We ensure that the credit card payment portion of your order is "invisible" to anyone except your own payment card company.

Our card processing is via your payment card company with the addition of extra security from SagePay (formerly called Protx).

SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process. Learn about the security standards employed by SagePay. When paying through SagePay's trusted system, look out for the green background colour behind their web-site address at the top of the page. This is your assurance that the payment is secure and your details are encrypted and safe.

Protx confirm each of your payments clearly by email

For further information about our Secure Shopping processes please contact claire@lumecare.co.uk

Alternatively, you can call our telephone order line on:

           0845 8340073

and please have the following information ready:

1. your name & telephone number
2. your choice of product
3. your delivery address
4. your payment method

please be prepared to leave a message with at least your own contact telephone number so that we may call you back when our lines are less busy or if you need to call us and order outside office hours, we will call you back

Your order will be handled with the utmost confidentiality, security and efficiency